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Practitioner Information

How can I join you as a practitioner?

Go to https://joinmamma.com/register/ and fill in all the details. One of our agents will then get in touch and book you in for a discovery call and a taster session, where we can experience and learn about your modality and you can learn more about Mamma. 

After a successful induction you will be able to let us know about your qualifications, send documents & certificates and sign a contract. Once all relevant information is provided your account will be approved and your profile will become visible on the site.

What do I need to join? Eligibility/Requirements:

  1. Background check in your country of residence
  2. Public Liability or Indemnity Insurance with receipt (covering you for the area you practice in)
  3. Qualification certificates from an accredited course
  4. Valid proof of identification/ID  

All practitioners must provide a valid and in date passport or drivers licence.

Unless it is required by law, or you are a masseuse, items 1-3 are not compulsory.

Mamma highly encourages everyone in our practitioner community to have all of the above documentation. This will help safeguard yourself, and makes your profile more appealing to our clients, as this information is clearly displayed on your profile page.

You also may not be eligible for any corporate, concierge, retreats or events without items 1-3.

How to Upload required files?

After a successful induction you will be sent a form requesting all relevant documents.

Where to get DBS (background check) certification?

UK

You can apply for a basic DBS check on the government website. 

Outside UK

This page provides guidance on the process on how to obtain DBS certification, please take note that the application process varies from country to country. 

Can I have a discovery call before disclosing my fees? 

One of Mamma's core values is transparency, so we ask all of our practitioners to be upfront with their fees. 

You can still add a free or paid for discovery call to your service list, in fact we encourage this, as speaking to your client first helps you build value to your services. 
 
If your fees range depending on your consumer type, you can add separate services for example: Corporate bookings £150, Group booking £200, Online client £75. You can also add more info to your service descriptions. 
 
If you wish to offer discounted or pro bono classes, you can do this via the Mamma foundation or using a Mamma discount code.
 

Requirements to be a corporate/workshop practitioner?

To be a corporate practitioner we ask that you have minimum 1 year experience in the corporate space and meet all the criteria in Mamma’s Eligibility Criteria. There might be additional requirements depending on the company. 

How do I get paid?

Payments will be sent to your bank account. 

What is the schedule for payment?

Your payment statement will be sent after your fulfilled booking date (statements are made biweekly). The statement is paid within 21 days

What are Mamma fees?

  • 1-1 sessions - 20% + payment transaction fees
  • Classes - 20% + payment transaction fees
  • Courses - 20% + payment transaction fees
  • Events - 20% + payment transaction fees
  • Events under £20 - payment transaction fees only
  • Workshops - 20% + payment transaction fees
  • Retreats - 15% + payment transaction fees
Transactions fee are dictated by Stripe and range from 2% - 3% depending on your bank account and country of residence.
 

How do I cancel my session with a client?

In the circumstance that you wish to cancel a session with a client, please email hello@mammawellbeing.com 48 hours prior to the appointment and we will help you with the cancellation.

Why do I need to have insurance?

This is important to protect against any risks such as client injuries and alleged misconduct.

Global insurance providers by country/region